Departments
Technical
Requirements
Role and responsibilities :
As Technical Engineer, you are responsible to support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems.
These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to tackle issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and improve operations with minimal effort.
We will give you an enriching experience and platform to develop your academic learning in a corporate environment, acquiring new skills and helping you deliver to our business to make a difference.
Responsibilities:
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
Providing remote Infrastructure support delivery and performing problem cause analysis.
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
Providing direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise :
Fundamentals of IT
Basic Concepts in Networking, Windows, Linux, Unix and other OS
Basic Knowledge of concepts about databases
Basic Knowledge of Z/Os and Operations Monitoring
Fundamentals of SAN, Back-up and Restore Technology
Fundamentals of Cloud and Cloud Computing
Preferred Technical and Professional Experience :
We are looking for BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma (computer/IT specialization only) students,2022 pass outs.
65% or 6.5 CGPA above are eligible to apply.
All subjects will be considered including elective/optional subjects
No current Backlogs
About company
Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl
Address
Kyndryl Solutions Private Limited,India